TPM Group Cookie Policy
Last updated: 21 September 2026
This Cookie Policy explains how TPM Group uses cookies and similar technologies on its website, membership pages, forms, booking tools and checkout journey. It should be read with our Privacy Notice.
1. Who we are
TPM Group Holdings Ltd, trading as TPM Group (TPM Group, we, us or our), is responsible for the website and the use of cookies described in this policy.
Company number: 17107117
Registered office: 9 Martin Road, Dagenham, England, RM8 2XH
Registered in: England and Wales
Email: [email protected]
Registered with the Information Commissioner's Office
2. What cookies and similar technologies are
Cookies are small text files stored on a computer, phone, tablet or other device when a website is visited. They allow a website to recognise a browser or device, remember choices, keep a session secure and understand how the website is used.
Similar technologies may include pixels, tags, local storage, software development kits and other identifiers. References to cookies in this policy include these technologies where appropriate.
Cookies may be session cookies, which usually expire when the browser is closed, or persistent cookies, which remain for a stated period or until they are deleted. Cookies may be placed directly by TPM Group or by a third-party provider whose service is used on the website.
3. How we use cookies
Depending on the features in use and the choices made through our cookie controls, cookies may be used to:
• Operate and secure the website, membership pages, forms and checkout
• Remember cookie choices and other website preferences
• Maintain sessions and prevent fraudulent or unauthorised activity
• Process membership purchases and recurring payments
• Enable enquiries, bookings, onboarding forms and customer communications
• Understand website performance and how visitors use the site
• Measure campaigns or provide relevant advertising where consent has been given
4. Categories of cookies
Strictly necessary cookies
These cookies are required for the website and requested services to work. They may support security, network management, session continuity, forms, checkout, payment processing, fraud prevention and the recording of cookie choices. They cannot normally be switched off through our cookie controls because the relevant service would not function properly without them.
Functional cookies
Functional cookies remember choices and support enhanced features, such as saved preferences or a more consistent experience across website pages. If these cookies are not enabled, some optional features may not work as intended.
Analytics cookies
Analytics cookies help us understand visits, traffic sources, page performance and how people move around the website. Where consent is required, these cookies will not be activated unless the visitor accepts the relevant category.
Marketing cookies
Marketing cookies may be used to measure campaigns, understand whether advertising led to a visit or enquiry, limit repeated advertising and help provide more relevant marketing. Where consent is required, these cookies will not be activated unless the visitor accepts the relevant category.
5. Website and service providers
The website and membership journey may use the following services, each of which may place or access cookies when its features are used:
• LeadConnector, My Instant Business and related CRM or website-platform services, for website operation, forms, bookings, membership administration, communications, security and saved preferences
• Stripe, for checkout, recurring payments, fraud prevention and payment security
• Hosting, content-delivery, security and communications providers required to deliver and protect the website
• Analytics or advertising providers where those tools are enabled and the required consent has been obtained
Third-party services may use their own cookies and process information under their own privacy and cookie information. The precise cookie names, functions and durations may change when a provider updates its technology. Our cookie controls should show the categories currently available on the website, and the provider's own information may provide further technical detail.
6. Payment and checkout cookies
Stripe may use cookies and similar technologies when a visitor opens or uses a payment or checkout page. These technologies help process the transaction, authenticate the session, prevent fraud and protect payment security. Cookies that are strictly necessary to provide a checkout or payment service requested by the visitor may operate without consent where permitted by law.
TPM Group does not normally receive or store complete payment-card details. Payment information is processed by Stripe or another payment provider identified at checkout.
7. Consent and cookie choices
Strictly necessary cookies may be used without consent where they are required to provide the website or a service requested by the visitor. Other cookies will be used only where there is an appropriate lawful basis and, where required, after consent has been given.
When the cookie banner or preference centre is available, visitors can accept, reject or manage non-essential cookie categories. Refusing non-essential cookies will not prevent access to the main website, although some optional features may be limited.
Consent may be changed or withdrawn at any time through the website's cookie settings where available. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
8. How long cookies remain
The duration of a cookie depends on its purpose and the provider that places it. Session cookies generally expire when the browser is closed. Persistent cookies remain until their stated expiry date or until they are deleted through browser or device settings.
We aim to use cookies for no longer than reasonably necessary for their purpose. Third-party providers determine the duration of cookies they control and may update those periods from time to time.
9. Browser and device controls
Most browsers allow cookies to be viewed, blocked or deleted through privacy or security settings. Device settings may also provide controls for local storage, advertising identifiers or similar technologies.
Blocking all cookies, including strictly necessary cookies, may prevent forms, login areas, membership pages, bookings or checkout from working correctly. Browser controls operate separately from the cookie choices recorded through our website.
10. Do Not Track signals
Some browsers transmit a Do Not Track signal. There is not currently a single universally accepted standard for responding to these signals. We use the consent and preference controls described in this policy and will review our approach if an applicable standard or legal requirement develops.
11. Third-party websites and embedded services
Our website, membership pages or communications may link to or display services operated by other organisations. A third party may place cookies if a visitor opens its website, uses an embedded feature or interacts with its content. TPM Group does not control cookies placed directly by an independent third party, and visitors should review that organisation's privacy and cookie information.
12. Changes to this policy
We may update this Cookie Policy when our website, providers, cookie controls or legal obligations change. The latest version will be published on our website with its revised effective date. Material changes will be brought to visitors' attention where required.
13. Contact us
For questions about this policy or the use of cookies and similar technologies, contact:
TPM Group Holdings Ltd
9 Martin Road
Dagenham
England
RM8 2XH
Registered in: England and Wales
Company number: 17107117
Email: [email protected]
Registered with the Information Commissioner's Office