TPM Membership Terms
Last updated: 21 September 2026
These terms explain how TPM Membership works, what each plan includes, how coordination requests are counted and the terms that apply to recurring monthly membership payments and separately charged property services.
1. About these terms
These terms apply to TPM Membership supplied by TPM Group Holdings Ltd, trading as TPM Group (TPM Group, we, us or our).
Company number: 17107117
Registered office: 9 Martin Road, Dagenham, England, RM8 2XH
Registered in: England and Wales
Email: [email protected]
By purchasing a membership, you agree to these terms. The membership level, monthly price and benefits shown at checkout and in your purchase confirmation form part of your contract with us.
2. Who may purchase a membership
Membership is available to individuals aged 18 or over and to businesses acting through an authorised representative. If you purchase for a company, partnership, landlord business, agency or other organisation, you confirm that you have authority to bind that organisation.
Some rights described in these terms apply only when you purchase mainly for purposes outside your trade, business, craft or profession. Those customers are referred to as consumers.
3. Membership start and onboarding
Your membership begins immediately after successful payment unless we agree a different start date in writing. Onboarding helps us understand your properties, projects, priorities and service requirements.
Certain support depends on you completing the requested onboarding information. Inaccurate, incomplete or delayed information may prevent or delay us from providing support.
4. Membership levels
The current membership levels are Essential, Professional and Elite. Each membership renews monthly until cancelled in accordance with these terms.
Essential Membership
Essential Membership costs £39 per monthly billing period and is designed for individual landlords, homeowners and smaller investors.
• Support for one property
• Up to three coordination requests during each monthly billing period
• Access to vetted property professionals
• Member pricing on eligible TPM services
• Priority quotations
• Compliance reminders
• A digital property record
• Quarterly member newsletters
• Complimentary invitations to selected events
Professional Membership
Professional Membership costs £179 per monthly billing period and is designed for growing landlords, active investors, independent property professionals and smaller portfolios.
• Everything included in Essential Membership
• Support for up to five properties or active projects
• Up to ten coordination requests during each monthly billing period
• Priority acknowledgement within one working day
• Document and compliance tracking
• A monthly property-support review
Elite Membership
Elite Membership costs £299 per monthly billing period and is designed for landlords, investors, developers, agencies and independent professionals managing multiple properties or active projects.
• Everything included in Professional Membership
• Support for up to ten properties or active projects
• Up to twenty coordination requests during each monthly billing period
• Same-working-day priority acknowledgement during published business hours, subject to section 11
• A named relationship contact
• A monthly property-support review
• Up to two hours of project-oversight support during each monthly billing period
5. Properties and active projects
A property means one separately identifiable residential or commercial address recorded within your membership. An active project means one clearly defined workstream or project being supported by TPM Group.
Concurrent, materially different projects at the same address may be treated as separate active projects. We will explain how a property or project will be counted where this is not clear.
6. What counts as a coordination request
A coordination request means one new and distinct property-related task or service requirement submitted to TPM Group.
Reasonable administration connected with the same task, including discussing the requirement, obtaining quotations, arranging an appointment, coordinating access and providing ordinary progress updates, will normally be treated as one coordination request.
A materially different requirement, additional scope of work, separate property, new service requirement or unrelated contractor instruction may be treated as a separate coordination request. If one instruction contains several separate tasks, we will explain how they will be counted before proceeding.
A coordination request does not include contractor labour, materials, certificates, professional fees, property services or third-party charges. The inclusion of a request does not guarantee that a contractor will accept the work or that attendance or completion will take place within a particular period.
7. Monthly allowances and additional requests
Coordination-request allowances reset on each monthly billing date. Unused requests and unused project-oversight time expire at the end of the relevant billing period and do not roll over unless we agree otherwise in writing.
You may continue to request support after using your monthly allowance. Additional coordination requests are normally charged at £20 each. We will tell you that the allowance has been used and obtain your approval before applying an additional-request charge.
You may instead wait until the next billing period or ask to upgrade to a membership with a higher allowance. Where coordination is already incorporated into a separately quoted TPM service or project, we may include or waive the additional-request charge within that quotation. Any inclusion or waiver is discretionary and will be confirmed in writing.
8. What the membership fee covers
The monthly membership fee covers the access, support and plan benefits expressly included in your selected membership. It pays for TPM Group's membership support and the included level of coordination; it does not prepay the underlying property work.
Unless expressly stated otherwise, the membership fee does not include:
• Contractor or professional labour
• Materials, equipment or parts
• Certificates, inspections or statutory fees
• Cleaning, removals, inventories, EPCs, maintenance, clearances or other property services
• Sourcing, agency, acquisition, disposal or investment fees
• Emergency attendance or out-of-hours support
• Travel, parking, congestion, permit or access charges
• Third-party costs or services outside the stated membership benefits
Chargeable work will be quoted or otherwise agreed before it proceeds.
9. Member pricing and quotations
Member pricing means the prices or commercial terms made available by TPM Group to eligible members for selected services. It does not guarantee that every service will be discounted or that a quoted price will be the lowest price available in the market.
A quotation may be provided by TPM Group or by an independent contractor or professional. The quotation or instruction confirmation will identify, where relevant, who is supplying the service and the total amount payable.
Where TPM Group supplies or arranges a service for an agreed total price, that price may include administration, coordination or a commercial margin retained by TPM Group. Where you contract directly with a third party, that party's own terms and payment requirements may apply.
No chargeable work will proceed without the approval required for that instruction. Changes to the scope of work may require a revised quotation or additional approval.
10. Contractors and property professionals
TPM Group may introduce or coordinate independent contractors and property professionals. Relevant credentials and insurance may be checked before instruction where appropriate, but vetting is not a guarantee of availability, performance or outcome.
The contracting party responsible for carrying out the work will be identified in the quotation, invoice or instruction. Independent providers may have their own terms, guarantees and responsibilities. Nothing in these terms removes any responsibility that TPM Group has where TPM Group is itself the supplier of a service.
11. Availability and response times
Membership support is provided during the business hours published by TPM Group, excluding public holidays in England. We may update published business hours from time to time.
A response or acknowledgement period means that TPM Group will acknowledge and begin assessing a request. It does not guarantee contractor attendance, completion or resolution within that period.
• Essential requests will be acknowledged as soon as reasonably practicable, taking account of urgency and availability.
• Professional requests will normally be acknowledged within one working day.
• Elite requests received during published business hours will normally receive same-working-day priority acknowledgement. Requests received outside those hours will be treated as received on the next working day.
TPM Group does not provide a 24-hour emergency service unless this has been separately agreed in writing. In an emergency involving immediate danger to people or property, you should contact the appropriate emergency service or emergency provider.
12. Project oversight
Project-oversight support means TPM Group's time spent assisting with planning, contractor communication, progress monitoring, quotation coordination and related project administration.
It does not include contractor labour, professional surveying, architecture, structural engineering, legal or financial advice, responsibility as principal designer or principal contractor, formal site management or attendance outside the agreed scope.
Additional oversight beyond the time included in Elite Membership will be discussed and quoted separately before it is provided.
13. Compliance reminders and records
Compliance reminders and document tracking are administrative support tools. They do not transfer the owner's, landlord's, agent's or other responsible person's legal obligations to TPM Group and do not amount to legal advice or a guarantee of compliance.
The digital property record is compiled from information and documents supplied by you or arranged through TPM Group. You remain responsible for checking that information is accurate, complete and suitable for your purposes.
14. Property access and instructions
You confirm that you are authorised to give instructions and arrange access to each relevant property. You must provide safe, lawful and accurate access information and tell us about known hazards, restrictions, occupants, alarms, pets or other matters that may affect attendance.
Keys, access codes and access information will be handled with reasonable care. You should not provide access information unless it is necessary for an agreed service.
15. Monthly payments and renewal
Membership fees are charged monthly in advance through Stripe or another payment provider identified at checkout. Your billing period begins on your membership start date and ordinarily renews on the corresponding date each month.
Your membership renews automatically until cancelled. You authorise us and our payment provider to collect each recurring membership fee using your selected payment method.
If a payment fails, we may retry collection, contact you and suspend membership access until payment is received. You remain responsible for fees that became due before cancellation or suspension.
16. Changing membership level
You may ask to move to a different membership level. Any change, start date, revised allowance and effect on future billing will be confirmed before it takes effect.
17. Cancelling your membership
You may cancel future renewals through the membership portal, where available, or by emailing [email protected].
To prevent the next recurring payment, submit your cancellation before your next billing date. After cancellation, membership benefits ordinarily continue until the end of the billing period already paid for.
Payments already made are non-refundable except where required by law, including applicable consumer cancellation rights.
18. Consumer cancellation rights
If you purchase as a consumer, you may have a legal right to cancel the membership within 14 days from the day after the contract is entered into, without giving a reason.
You may exercise this right by emailing [email protected] with a clear statement that you wish to cancel or by using the model cancellation form at the end of these terms.
By requesting that membership support begins immediately, you ask us to begin supplying the service during the cancellation period. If you then cancel during that period, we may deduct or charge a proportionate amount for services supplied up to the time you informed us of your decision, where permitted by law.
Nothing in these terms limits your statutory consumer rights.
19. Business customers
If you purchase mainly for business purposes, statutory consumer cancellation rights may not apply. Business customers retain the contractual right to cancel future monthly renewals as described in section 17.
20. Member responsibilities
You agree to:
• Provide accurate and current information
• Give lawful, reasonable and authorised instructions
• Provide safe and authorised property access where necessary
• Disclose relevant risks, restrictions and access requirements
• Review and approve separate quotations before work begins
• Pay separately agreed contractor, professional and service charges
• Check reminders and records rather than relying on them as legal advice
• Treat TPM Group staff and third-party professionals respectfully
• Keep portal and account access details secure
21. Sourcing and investment opportunities
Any property, investment, referral or off-market opportunity introduced through membership is subject to availability, due diligence and separate written terms and fees where applicable.
Information provided is not legal, tax, financial, mortgage or investment advice. You should obtain independent professional advice before making a commitment.
22. TPM Membership is not full property management
TPM Membership provides property-service access, coordination and practical project support. Unless separately agreed under additional written terms, it does not include rent collection, tenancy administration, deposit handling, arrears management, formal property management, regulated legal work or responsibility for the landlord's statutory duties.
23. Complaints and redress
Please send complaints to [email protected]. We will acknowledge and investigate your complaint under our internal complaints procedure and may request additional information to understand and resolve the matter.
TPM Group is registered with The Property Ombudsman redress scheme under Membership Number T14166 and Brand ID T14116-0.
Where a complaint concerns activity covered by our membership of The Property Ombudsman and remains unresolved after you complete our internal complaints procedure, you may be entitled to refer the complaint to The Property Ombudsman. Eligibility and applicable time limits are determined by The Property Ombudsman. Further information is available at https://www.tpos.co.uk.
Using our complaints procedure or referring an eligible complaint to The Property Ombudsman does not affect your statutory or legal rights.
24. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.
Subject to applicable law, TPM Group is not responsible for loss caused by inaccurate or incomplete information supplied by you, unauthorised instructions, a failure to disclose hazards or access restrictions, circumstances outside our reasonable control, or the independent acts or omissions of a third party where that third party is directly responsible for supplying the service.
Membership support, reminders, introductions and coordination do not guarantee that a transaction, project, service, saving, investment return or other result will be achieved.
25. Suspension or termination
We may suspend or terminate membership for unpaid fees, unlawful or abusive conduct, misuse of the service, a serious or repeated breach of these terms, unsafe conditions or conduct that places people, property or the business at risk.
Where reasonably possible, we will explain the reason and provide an opportunity to resolve the issue. Termination does not affect rights or amounts that arose before termination.
26. Changes to membership or these terms
We may update membership benefits, prices or these terms. We will provide reasonable notice of a material change affecting an existing membership.
A price change will apply from a future billing date stated in the notice. You may cancel before that date if you do not wish to continue. Changes required by law or necessary to protect security may take effect sooner where appropriate.
27. General
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right.
You may not transfer your membership without our written agreement. We may transfer our rights and obligations as part of a genuine business transfer, provided this does not reduce your legal rights.
These terms are governed by the laws of England and Wales. Consumers retain any mandatory rights concerning the courts available to them.
28. Contact
TPM Group Holdings Ltd
9 Martin Road
Dagenham
England
RM8 2XH
Registered in: England and Wales
Company number: 17107117
Email: [email protected]
29. Model cancellation form
Complete and return this form only if you wish to cancel during an applicable statutory cancellation period.
To TPM Group Holdings Ltd, 9 Martin Road, Dagenham, England, RM8 2XH, or [email protected]
I hereby give notice that I wish to cancel my contract for TPM Membership.
Membership level: ________________________________________
Date ordered: ____________________________________________
Name: ____________________________________________________
Address: _________________________________________________
Email address: ___________________________________________
Signature if submitted on paper: ____________________ Date: ____________________