TPM Group Privacy Notice
Last updated: 21 September 2026
This notice explains how TPM Group collects, uses, shares and retains personal information when people visit our website, enquire about our services, use TPM Membership or work with us.
1. Who we are
TPM Group Holdings Ltd, trading as TPM Group (TPM Group, we, us or our), is the controller responsible for the personal information described in this Privacy Notice.
Company number: 17107117
Registered office: 9 Martin Road, Dagenham, England, RM8 2XH
Registered in: England and Wales
Email: [email protected]
Registered with the Information Commissioner's Office under Registration Reference ZC122713.
2. Scope of this notice
This notice applies when you visit our website, make an enquiry, book a consultation, purchase or use a membership, request property services, work with us as a contractor or professional partner, attend an event or otherwise interact with TPM Group.
3. Information we collect
Depending on your relationship with us, we may collect:
• Your name, email address, telephone number and correspondence address
• Your company, role and professional contact information
• Billing, payment-status and membership information
• Information about your properties, portfolio, projects, service requirements and preferences
• Property access instructions and information needed to coordinate an authorised visit
• Messages, enquiries, onboarding responses, appointment details and customer-support records
• Information submitted through our website, booking system, membership portal, forms or CRM
• Records relating to quotations, approvals, appointments, contractors and property services
• Marketing preferences and records of consent or objections
• Technical information such as IP address, browser, device, pages viewed and website-usage data
Stripe or another stated payment provider processes payment-card information on our behalf. TPM Group does not normally receive or store your complete payment-card details.
4. Where information comes from
We usually collect personal information directly from you. We may also receive information from estate or letting agents, landlords, investors, professional partners, contractors, referral partners, someone acting with your authority or publicly available sources.
Where we obtain personal information from another source, we will provide or make available appropriate privacy information within the period required by applicable data-protection law, unless an exemption applies.
5. How we use your information
We may use personal information to:
• Respond to enquiries and take steps requested before entering a contract
• Create, administer and support your membership
• Complete onboarding and understand your properties, projects and priorities
• Book consultations, appointments and property visits
• Arrange quotations, scheduling, access and contractor coordination
• Provide membership benefits, reviews, reminders and customer support
• Process recurring payments and maintain billing records
• Send service communications, appointment reminders and membership updates
• Respond to complaints, cancellations and rights requests
• Manage contractor and professional relationships
• Prevent fraud, misuse, security incidents and unlawful activity
• Improve our services, website, systems and customer experience
• Maintain financial, insurance, contractual and compliance records
• Establish, exercise or defend legal claims
• Send marketing communications where you have consented or where otherwise permitted by law
6. Our lawful bases
Depending on the circumstances, we process personal information because:
• It is necessary to perform a contract with you or take requested steps before entering a contract
• It is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests
• We must comply with a legal obligation
• You have given consent where consent is required
Where we rely on legitimate interests, those interests may include operating and improving TPM Group, responding to enquiries, maintaining customer and contractor relationships, coordinating requested property services, protecting the business from fraud or misuse, keeping appropriate records and promoting relevant services to existing business contacts where permitted by law.
Where processing depends on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.
7. Providing your information
Certain information is required so that we can create and administer your membership, process payments, respond to requests or arrange property services. If required information is not provided, we may be unable to begin or continue a membership, process a request or coordinate a service.
8. Sharing information
We may share relevant personal information with:
• Stripe and other payment-service providers
• LeadConnector, My Instant Business and the CRM or platform used to administer memberships, communications, forms and bookings
• Contractors, suppliers and property professionals where needed to fulfil your authorised instructions
• Website, hosting, email, communications, analytics, security and IT providers
• Estate or letting agents, property owners, investors and professional partners where relevant to an authorised service or referral
• Accountants, insurers, legal advisers and professional consultants
• The Property Ombudsman, the Information Commissioner's Office and other regulators where relevant to a complaint, legal duty or regulatory matter
• Law-enforcement bodies, courts or public authorities where legally required
• A genuine buyer, investor or adviser in connection with a proposed sale, restructuring or transfer of our business
We provide recipients only with information reasonably necessary for the relevant purpose. Contractors and independent organisations may act as separate controllers for their own services and should provide their own privacy information where required.
We do not sell personal information.
9. International transfers
Some technology and service providers may process personal information outside the United Kingdom. Where a restricted international transfer takes place, we use an adequacy regulation, recognised contractual safeguards or another lawful transfer mechanism as required by UK data-protection law.
You may contact us for further information about the safeguards relevant to your information.
10. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, accounting, tax, insurance, dispute-resolution and legal requirements.
Membership, customer, property-service and contractual records will ordinarily be retained for the duration of the relationship and for up to six years afterwards where needed for legal, accounting, insurance or complaint purposes. Financial and transaction records may be retained for the applicable statutory accounting period.
Unconverted enquiry records and related correspondence will ordinarily be retained for up to 24 months after the last meaningful contact, unless there is a continuing reason to retain them. Marketing records are retained until you opt out or until they are no longer required, subject to retaining a minimal suppression record so that we can respect an opt-out.
Retention periods may be extended where information is needed for an active dispute, claim, investigation, legal hold or regulatory requirement. Information may be securely deleted or anonymised when it is no longer required.
11. Marketing
We may send marketing communications where you have consented or where another lawful route permits us to do so. You can unsubscribe from marketing emails by using the unsubscribe link or by contacting [email protected].
You may still receive essential membership, billing, appointment and service communications after opting out of marketing.
12. Cookies and similar technologies
Our website and connected platforms use cookies and similar technologies for security, site operation, forms, bookings, checkout and, where enabled with the required consent, analytics or marketing.
Further information is provided in our Cookie Policy. Where consent is required, non-essential technologies should not be activated until you make a choice through the available cookie controls.
13. Security
We use reasonable technical and organisational measures intended to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access. Access is limited to people and providers who need the information for an authorised purpose.
No online system can be guaranteed completely secure. You are responsible for keeping account and portal credentials confidential and for notifying us if you believe they have been compromised.
14. Automated decision making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects. If this changes, we will update this notice and provide the information required by law.
15. Your rights
Subject to applicable law and any relevant exemptions, you may have the right to:
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Request transfer of information you provided in an applicable portable format
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time
• Complain to the Information Commissioner's Office
To exercise a right, email [email protected]. We may need to verify your identity and may request information necessary to locate the relevant records.
You may also complain to the Information Commissioner's Office at https://www.ico.org.uk. We would appreciate the opportunity to address your concern first, but this does not affect your right to complain to the ICO.
16. Third-party links and services
Our website, portal, booking system or communications may contain links to third-party websites or services. Those organisations are responsible for their own privacy practices, and you should review their policies before providing information directly to them.
17. Changes to this notice
We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on our website with its revised date. We will bring material changes to your attention where required.
18. Contact us
For questions about this notice or the use of your personal information, contact:
TPM Group Holdings Ltd
9 Martin Road
Dagenham
England
RM8 2XH
Registered in: England and Wales
Company number: 17107117
Email: [email protected]
Registered with the Information Commissioner's Office under Registration Reference ZC122713.