PRIVACY POLICY

Last updated: 4 September 2026

WHO WE ARE

TPM Group Holdings Ltd, trading as TPM Group (“TPM Group”, “we”, “us” or “our”), is responsible for the personal information described in this Privacy Policy.

Company number: 17107117

Registered office: 9 Martin Road, Dagenham, England, RM8 2XH

Email: [email protected]

INFORMATION WE COLLECT

We may collect:

• Your name, email address and telephone number
• Your billing and membership information
• Information about your properties, portfolio, service requirements and preferences
• Messages, enquiries, onboarding responses and customer-support records
• Information submitted through our website, membership portal, forms or CRM
• Technical information, including IP address, browser, device and website-usage data
• Records relating to quotations, appointments, contractors and property services

Stripe processes payment-card information on our behalf. TPM Group does not normally receive or store your complete payment-card details.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Create and manage your membership
• Complete onboarding and understand your property requirements
• Provide membership benefits and customer support
• Arrange quotations, scheduling, property access and contractor coordination
• Process recurring membership payments
• Send service communications, billing notices and membership updates
• Respond to enquiries, complaints and cancellation requests
• Improve our services, website and customer experience
• Maintain business, financial and compliance records
• Send marketing communications where you have consented or where otherwise permitted by law

OUR LAWFUL BASES

Depending on the circumstances, we process personal information because:

• It is necessary to perform our contract with you or take requested steps before entering a contract
• It is necessary for our legitimate business interests
• We must comply with legal obligations
• You have provided consent, where consent is required

You may withdraw marketing consent at any time.

SHARING INFORMATION

We may share relevant information with:

• Stripe and other payment-service providers
• My Instant Business and the CRM/platform used to administer memberships
• Contractors and property professionals where required to fulfil your instructions
• Website, email, hosting, communications and IT providers
• Accountants, insurers, legal advisers and professional consultants
• Regulators, law-enforcement bodies or public authorities where legally required

We only provide contractors and service providers with information reasonably necessary for the relevant purpose.

INTERNATIONAL TRANSFERS

Some technology providers may process information outside the United Kingdom. Where required, we use appropriate safeguards recognised under UK data-protection law.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including contractual, accounting, tax, insurance, dispute-resolution and legal requirements.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request transfer of information you provided
• Withdraw consent
• Complain to the Information Commissioner’s Office

To exercise your rights, email [email protected]. We may need to verify your identity.

You may also complain to the Information Commissioner’s Office at www.ico.org.uk.

MARKETING

You can unsubscribe from marketing emails by using the unsubscribe link or contacting [email protected]. You may still receive essential membership, billing and service messages.

COOKIES

Our website and membership platform may use essential cookies and, where enabled, analytics or marketing cookies. Non-essential cookies should only be used in accordance with applicable consent requirements.

SECURITY

We use reasonable organisational and technical measures intended to protect personal information. No online system can be guaranteed completely secure.

THIRD-PARTY LINKS

Our website or portal may contain links to third-party websites. Their privacy practices are governed by their own policies.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. The latest version will be published on our website with its revised date.

CONTACT US

For questions about this policy or the use of your information, contact:

TPM Group Holdings Ltd
9 Martin Road
Dagenham
England
RM8 2XH

Email: [email protected]