Your membership fee covers the benefits and level of support included within your chosen plan. This may include access to vetted property professionals, member pricing, coordination requests, compliance reminders, document tracking and property-support reviews.

TPM acts as your central point of contact for work instructed through us. Depending on your membership, we can help source the appropriate professional, arrange quotations and appointments, coordinate access and keep communication organised.

A coordination request is one new and distinct property-related task or service requirement submitted to TPM Group. Reasonable administration connected with the same task, such as discussing the requirement, obtaining quotations, arranging an appointment, coordinating access and providing ordinary progress updates will normally count as one request.

A materially different requirement, additional scope of work, separate property, new service requirement or unrelated contractor instruction may count as a separate request. We will explain how requests will be counted before proceeding where this is unclear.

Allowances reset on each monthly billing date, and unused requests do not roll over.

Once the monthly allowance has been used, members may:

• Wait until their next monthly billing date;
• Upgrade their membership; or
• Purchase an additional coordination request for £20.

TPM Group will obtain the member’s approval before charging for an additional coordination request. Where coordination is already included within a larger, separately quoted TPM project, the additional-request charge may be included or waived at TPM Group’s discretion and confirmed in writing.

Response priority depends on your membership. Professional members receive a priority response within one working day, while Elite members receive priority same-working-day acknowledgement during normal business hours. Completion times depend on contractor availability and the nature of the work.

You will complete a short onboarding form so we can understand your properties, projects and current priorities. We will then confirm how to access your membership support and submit requests.

TPM Membership is designed for homeowners, landlords, investors and independent property professionals who want reliable access to trusted services and coordinated property support.

No. TPM provides property-service access, coordination and practical project support. We do not collect rent, manage tenancies or replace a regulated letting or full property-management service.

You can contact TPM to discuss moving to a different membership level as your requirements change. Memberships renew monthly and may be cancelled before the next billing date. Payments already made are non-refundable except where required by law, and your benefits continue until the end of the paid billing period.